Lebanon’s ministries of health and information launched on Tuesday a shared online platform that aims at receiving and processing inquiries and complaints related to the health and hospital sectors.
The platform was launched during a conference held by caretaker Health Minister Hamad Hasan and caretaker Justice Minister Marie-Claude Najm, in coordination with Central Inspection.
Through the website, citizens will be able to submit complaints, for instance, in the event of a problem or an accident experienced by a patient at a hospital, which then gets directed to the competent judicial authority when necessary.
They can also “express their thanks and appreciation to the medical staff and the hospital that received them and assisted them, and thus to convey the gratitude, through the Ministry of Public Health, which will report it to the concerned parties periodically,” Najm explained during the conference.
The goal, Najm said, is to give a space for citizens “to express their thanks or complaints alike with all seriousness and in a spirit of solidarity and cooperation between all stakeholders in the public and private sectors to overcome the current crisis.”
The platform, accessible here, comes in the framework of “improving administration performance, engaging citizens, and activating cooperation between the public and private sectors,” Najm added.
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